Help Center

Mainland Portugal

CTT Express

• 2-15 business days

Islands (Azores and Madeira)

CTT Express

• 2-6 business days (products in stock)
• 2-18 business days (custom-made products)

Spain

CTT Express

• 3-6 business days (products in stock)
• 3-18 business days (custom-made products)

Rest of Europe

DHL/UPS

• 3-10 business days (products in stock)
• 5-18 business days (custom-made products)

Mainland Portugal and Islands

Collection at CTT Point

• 2.80€ (option available soon)
• Free on purchases > €100

Home Delivery

• 3.20€
• Free on purchases > €100

Collection at the Physical Store

• Free

Spain

• 4.90€
• Free on purchases > €100

Europe

(France, Germany, Belgium, Netherlands, Luxembourg)

• 15€

All products are sent in a security box to ensure their total protection, in their original packaging and with all accessories included.

Once your order has been accepted by the carrier's system, you will receive an email with the carrier's Tracking Number. Go to the carrier's website, enter the Tracking Number and you will have all the information regarding the delivery of your order.

If delivery fails, the order will be available for collection at the nearest CTT Post Office on the following business day. You have approximately 5 business days to collect it. To find out which CTT Post Office your order is at, go to the CTT website and enter your order's Tracking Number.

Yes, at checkout you have the option to Collect from Physical Store.

In order to collect your order, please bring your confirmation email. Keep an eye on your email spam folder, as our order confirmation email may be there.

If you have any questions regarding your order, please contact us via Email, Instagram or Telephone.

From the day you receive your order at the delivery address, you have 14 days to exchange/return the product or to report any incident with your order. After these 14 days, it is not possible to exchange/return a product.

To return a product, simply follow the steps indicated on the exchanges and returns page in the customer support section.

Click here to be redirected to the page.

Exchanging a product purchased in our online store for another size or model involves returning the product and placing a new order.
We always refund the value of the product, as long as it is in perfect condition when it arrives at our facilities. The refund is made using the same payment method used for the order.

The shipping costs for the exchange/return of the order are always the responsibility of the customer. For this reason, you will have the flexibility to choose the carrier or postal service you want. It is not necessary to send the products via express service.

If you no longer have the original product box, you cannot request a return. You must send all items you wish to return in the same condition in which they were sold, and in their original boxes or packaging.

If an item of clothing or accessory is sold inside a particular bag, pouch or box, it must also be returned in perfect condition in order for the return to be accepted.

Yes, this is a requirement for all returned items. They must arrive at our facilities properly protected. This will prevent the item from suffering any damage during transport. Items that you return to us are usually returned because the size does not fit you, or because the model did not suit you. Therefore, they will be put back on sale in our store and, for this reason, we have to be very strict in evaluating items returned by our customers.

If an item is returned without the security box, the return will be rejected.

Refunds are made using the same payment method used to place the order.

Your refund will be available in your bank account shortly after we process it and you receive our refund confirmation. This depends entirely on the bank.

A return that has been rejected due to poor condition cannot under any circumstances be re-evaluated. Rejections are final.

The product was returned after 14 days from the date of receipt of the order;

The product was not shipped in a secure box and the product is damaged;

The product is not in perfect condition, exactly as it was sold. A return will be rejected if the product shows any damage, deterioration or dirt, evidence of use, residue (such as lint) or any type of external or internal damage. Likewise, if the box/packaging of the product shows any damage (writing, taped or manipulated), the return will not be accepted.

All products we sell are new and original. Before shipping, they are all checked to ensure their authenticity and perfect condition.

These are specific products or sizes that we do not have in stock for immediate delivery at this time but that we can arrange for you to order.

Deliveries within 2 to 15 business days, depending on the rarity of the product or size you ordered.

Note : It is not always possible for us to get the specific size you ordered, as we work with collectible/exclusive products.
If we are unable to arrange the order, we will give you the option of exchanging it for another product or cancelling the order with the corresponding refund.

We accept several payment methods such as Apple Pay, Google Pay, Credit Card, Debit Card, MB WAY, Multibanco Reference, Collection (payment in cash upon delivery) and Klarna (Payment in 3 interest-free installments).

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When you complete your order, you will receive an order confirmation email. Please keep an eye on your email spam folder, as our order confirmation email may be there.

You can consult our “Size Guide” which is available in the description of each model, you can also send a message to our Instagram page ( click here ) or call 252 170 577